We understand this policy frustrates some folks—and yes, we’ve taken heat for it in reviews—but here’s the truth: programming customer-provided remotes is not a service we actively advertise or recommend, and for good reason.
In the past, we’ve made exceptions and tried to help. While some of those attempts worked out fine, too many ended with defective remotes—especially ones bought from sites like eBay—that wouldn’t program at all. In those cases, the customer ends up paying for our time, the software fee we incur per attempt, and still walks away with no working key. Worse, in rare but serious instances, bad remotes have triggered a vehicle’s anti-theft system, wiping out all programmed keys and immobilizing the car. That means a tow to the dealership, extra expense, and a whole lot of frustration—for everyone involved.
That’s why we only program remotes we supply. Our key fobs come factory direct, are guaranteed to work, and include programming at no extra charge.
That said, in some cases, we may attempt to program a customer-provided remote—but only if the following conditions are met:
It was purchased from a legitimate source (factory direct or an authorized dealer—not third-party sites like eBay).
The customer signs a waiver releasing us from liability if the remote fails or damages the vehicle.
The customer agrees to pay the programming fee whether or not the remote successfully programs.
We stand by our work and do everything we can to keep our customers safe and satisfied. Thanks for understanding why we’ve drawn this line.
