Keys Plus Locksmiths LLC (“Company,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, both through our website and during on-site locksmith services. By using our site or scheduling service with us, you consent to the practices described herein.

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1. Information We Collect

We may collect the following information:

• Personal Information: Name, phone number, email address, service address, and payment information when you contact us, request a quote, or book a service.
• Website Usage Information: IP address, device/browser type, and interaction history with our website, used for site optimization and analytics.
• Location Data: If enabled, we may collect location data for accurate dispatching of mobile locksmith units.

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2. How We Use Your Information

We use the collected data to:

• Provide and manage locksmith services.
• Respond to inquiries or service requests.
• Send appointment confirmations, updates, or invoices.
• Improve our website, customer service, and marketing outreach.
• Comply with local, state, and federal laws and regulatory obligations.

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3. In-Home Privacy & Security Practices

We recognize the sensitive nature of entering your home, business, or vehicle. All Keys Plus Locksmiths LLC personnel are required to:

• Follow strict privacy and professionalism standards when operating on-site.
• Avoid unnecessary access to areas or information not relevant to the job.
• Not photograph, record, or retain security details (such as lock combinations, key codes, or alarm data) without your written consent.
• Maintain confidentiality regarding any security systems or practices observed during service.

Our technicians are trained and vetted in compliance with applicable Washington State and local locksmith licensing and privacy regulations.

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4. Information Sharing

We do not sell or rent your personal information. We may share your data only with:

• Service providers who assist in scheduling, payment processing, or site hosting (all under confidentiality agreements).
• Law enforcement or legal entities when required to comply with lawful requests, subpoenas, or court orders.

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5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data. However, no online transmission or storage method is 100% secure. By using our services, you acknowledge this risk.

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6. Your Rights & Choices

You may:

• Request access to or correction of your personal information.
• Opt out of marketing communications at any time.
• Request deletion of your data, subject to legal or contractual retention obligations.

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7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or map services). We are not responsible for the privacy practices of these external sites.

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8. Children’s Privacy

Our services are not intended for minors under the age of 18. We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect upon posting. Your continued use of our site or services signifies acceptance of the updated terms.